Register for GO Direkt here. With GO Direct, you pay your GO toll directly to ASFINAG, without going via payment providers.

Once your GO Direkt registration has been processed, please visit a GO point of sale.
There, your GO-Box will be switched from Pre-Pay to GO Direkt and any remaining credit will be refunded. Did you top up the credit in cash? You will receive your remaining credit in cash on site.
Did you top up with a card? We will refund the remaining credit to that card.

Please inform us of any changes to your customer details in writing using the contact form. 

Let us know your new bank details (account holder, IBAN) in writing using the contact form.

After processing, we will send you a SEPA direct debit mandate. Please return this signed by you and your bank. A signature from the bank is not required for private individuals.  

Go to the nearest GO point of sale. They will tell you the reason for the block. Otherwise, please contact us by telephone.

Please note: If you have not paid the GO toll properly, you must make a retroactive payment at a GO point of sale within 5 hours and 100 kilometres. 

A financial limit is stored in your customer account. If you utilise more than 75% of the limit, you will receive an initial limit warning from us. Further limit warnings will follow at 85% and 90%.

If you receive a limit warning, please contact us regarding an early direct debit or an adjustment to your limit.

Please note: Your GO-Box will be automatically blocked if you have utilised more than 97% of your limit. 

You can download your electronic GO Direkt invoice free of charge at any time using your access data in the SelfCare portal. Or use our contact form. 

Use the contact form to provide us with the vehicle data (licence plate number, number of axles) and upload the registration certificate:

• Collection code: We will send you a collection code which you can use to collect your personalised GO-Box from a GO point of sale.
  When you receive a new GO‑Box, a one‑time processing fee of €12 is payable. This fee always applies—whether you pick up the GO‑Box at a GO point of sale or choose postal delivery.
• Dispatch: We will be happy to send you the GO-Box upon request (only within the EU). Please allow 10 days for dispatch. For packaging and shipping of the GO‑Box, an additional flat‑rate shipping charge of €14.90 per GO‑Box is payable.

SelfCare portal: GO Direkt customers who use the SelfCare portal can register the vehicle for the GO toll system themselves ("Ordering the GO Box").

You can exchange a GO-Box free of charge at any GO point of sale.

Alternatively, an exchange by post is also possible. In this case, costs apply: a shipping flat rate of EUR 14.90 and a processing fee of EUR 12.
Once your request has been processed, dispatch of the new GO-Box may take up to 10 working days.

If you would like a postal exchange, please let us know. Only send back the old GO-Box after you have received confirmation that it has been blocked. Otherwise, toll charges may continue to accrue during postal transit.

It is best to return the GO-Box to a GO point of sale or send it to us by post (only within the EU):

ASFINAG Maut Service GmbH
OBU-Retouren
Rosenbach 130
9183 Rosenbach
Austria

Have the GO-Box disabled before you send it to avoid unnecessary toll charges. Disable the GO-Box directly in the SelfCare portal. We can also disable the GO-Box for you. To do this, contact the ASFINAG Service Center and provide your PAN (Personal Account Number). You will find this on the vehicle declaration and on every sales outlet receipt.

Do you already pay via GO Direkt? Write to us using the contact form.

Don't pay via GO Direkt yet? Register for GO Direkt here.

The itemised toll information shows the toll sections driven and the costs incurred for the desired period.

You can retrieve the itemised toll information in the SelfCare portal via the vehicle list, including for multiple vehicles at the same time. The itemised information on toll transactions can be downloaded retrospectively for 18 months.

In the video, we show you how to download the itemised toll information easily and conveniently via the SelfCare portal.

Have we still not answered your question? Then please let us know using the contact form. We will get back to you as soon as possible.