The GO toll system is very simple. In fact, 3 steps are all that are required in order to participate in the GO toll system and pay the GO toll correctly:
Pick up a GO-Box at one of our GO points of sale.
When you pick up your GO-Box, you must provide information about your vehicle:
- Vehicle license plate number
- Country of registration
- Vehicle type: Bus, motorhome or truck
- Rate-relevant characteristics that must be evidenced: Drive type, EURO emission class
You will also need
- a payment method (for the postpaid payment type)
At the GO point of sale, you will receive the vehicle declaration, on which you will also find your personal identification number (PAN).
Please check the data on the vehicle declaration and have it corrected on site if necessary.
Take the vehicle declaration with you on every journey!
Your GO toll rate is decisively influenced by the rate-relevant characteristics of your vehicle. To ensure that you pay the correct rate, you must provide us with evidence of certain rate-relevant characteristics.
Rate characteristics that must be evidenced include:
- Drive type
- EURO emission class
You must provide evidence within 28 days with:
- Registration certificate
- CoP-Document (Conformity of Production)
- CEMT evidence of conformity with the technical and safety requirements for a motor vehicle (CEMT evidence for short)
- COC document (Certificate of Conformity)
Here's how to send us the documents:
Signal tones inform you when passing through the toll gantries whether the toll transaction has worked.
This is what the signal tones mean
1 short beep
2 short beeps
Transaction OK, but!
Attention! Drive to the next GO point of sale where you will receive more information.
Possible need for action: You need to retroactively pay the toll, change the number of axles, top up prepaid credit, update payment data, replace GO-Box, etc.
If you do not comply with the acoustic request, the GO-Box will be disabled (4 acoustic signals).
4 short beeps
Transaction not OK! No toll has been debited! GO-Box is disabled!
Retroactively pay the toll at a GO point of sale within 5 hours and 100 km. Have the GO-Box unlocked there.
No acoustic signal
Transaction not OK! GO-Box does not work!
Replace your faulty GO-Box for a new GO-Box at a GO point of sale. Retroactively pay unpaid tolls.