Due to maintenance work, there will be short-term service outages in the SelfCare-Portal from 03.12.2025, 21:00 to 04.12.2025, 05:00.
Please enter your user name and password:
You need an active contract to access the SelfCare portal. So please proceed as follows:
Get a GO-Box at one of our GO points of sale.
You will find the PAN (Personal Account Number) on the customer receipts that you received when you picked up a GO-Box from our GO points of sale. You need the PAN to register for the SelfCare Portal.
You also need the number of the on-board unit (also GO-Box number or OBU-ID) for registration. With this (and the PAN) you can request a username and password.
If you already have an active contract but do not know your PAN, you can request it from us. To do this, please use the "Send PAN" form, which you can find under Downloads.