How to get your GO-Box
Our on-board unit for paying the GO toll
For motor vehicles over 3.5 tonnes maximum technically permissible laden mass
You can get a GO-Box for a processing fee of EUR 12. There are different ways to get a GO-Box:
GO points of sale
You can collect the GO-Box from any of our GO points of sale in Austria and abroad.
Online in the SelfCare portal
You can order an additional GO-Box in the SelfCare portal. The prerequisite is that you already have an on-board unit registered with the GO toll system. You will receive a pickup code. With this code, you can collect the GO-Box at any GO point of sale.
Order a GO-Box online
GO Direkt
GO Direkt customers have the option of having the GO-Box sent to them within the European Union. For packaging and shipping of the GO‑Box, an additional flat‑rate shipping charge of €14.90 per GO‑Box is payable. You can also collect the GO-Box with a pick-up code at a GO point of sale.
Picking up at the GO point of sale
You can get a GO-Box for motor vehicles over 3.5 tonnes maximum technically permissible laden mass immediately at any GO point of sale (processing fee 12 EUR).
Select the payment method: Prepaid or postpaid.
- For prepaid, top-up at least EUR 150 (maximum EUR 750) at the GO point of sale.
- For postpaid, you need an approved means of payment (see Appendix 2 of the Tolling Regulations).
Present your vehicle's registration certificate and have the following data ready:
- Vehicle license plate number
- Country of registration
- Vehicle type: truck / motorhome or bus
- Basic category (minimum number of axles of the vehicle)
- for postpaid: Means of payment
- Rate-relevant characteristics: CO₂ emission class, EURO emission class
- Name and address
- E-mail address for free services (e.g. wrong number warning)
Finally, you will receive the vehicle declaration. On this you will find important information such as the on-board unit number (OBU-ID) or your personal identification number (Personal Account Number – PAN).
Please check the data on the vehicle declaration immediately and have any incorrect information corrected on site.
You can download the current vehicle declaration at any time in the SelfCare portal or via the following query after identifying yourself by means of the personal identification number (PAN) and vehicle on-board unit identification number (OBU ID). You can also obtain the latest vehicle declaration from the GO point of sale.
Take the vehicle declaration with you on every journey!
GO-Box for HGVs/motorhomes and GO-Box for busses
The GO-Box is available for HGVs/motorhomes and busses. Please let the GO point of sale know for which vehicle you need a GO-Box. Note that the number of axles can be adjusted on your GO-Box. With busses and motorhomes, however, the axles of the trailer are still not taken into account.
Make absolutely sure before, during and at the end of every trip that you have set the correct number of axles!
Registration for notice in case of wrong toll payment
Are you driving in Austria with a toll-liable vehicle over 3.5 t and have set too few axles on your vehicle device? In the video, we show you how to sign up for the free “registration for notice in case of wrong toll payment” service. It helps you always pay the correct toll amount.
Split-GO-Box – for metallised windscreens without DSRC windows
If your motor vehicle has a metallised windscreen without a DSRC window, you must use a Split-GO-Box. You can obtain these at selected GO points of sale.
* DSRC = Dedicated Short Range Communication
Order your GO-Box online
and collect it from the GO point of sale
And here is how it works:
1. Log in to the SelfCare portal
To order a GO-Box, first log in to the SelfCare portal with your existing access data.
Don't have access data yet? Request user name and password
Info
You can order an additional GO-Box online only if you already have an on-board unit registered with the GO toll system.
2. Order a GO-Box
On the start page of the SelfCare Portal you will find the "Register on-board unit" menu item. Select "Order a GO-Box".
3. Fill out the online form
Fill in all mandatory fields in the online form and complete the order.
4. With collection code to GO point of sale
A collection code will be sent to your e-mail address. You can use this code to collect the GO-Box from any GO point of sale within three months.
Tip: Upload the evidence for the rate-relevant characteristics that require evidence right away via "Document upload".