Retroactive payment

In case of non-payment or partial payment

If you have not paid the GO toll correctly, you will have to pay it retroactively. This is only possible under certain conditions!

Retroactive payment at a GO point of sale

Possible in the event of non-payment (e.g. insufficient toll credit or a disabled GO-Box) or partial payment of the toll (number of axles, rate-relevant characteristics set incorrectly or vehicle type stored incorrectly):

  • at a GO point of sale within 5 hours and 100 km

Please present the GO-Box.

Retroactive payment by telephone or SelfCare portal

Only possible in the case of partial payment of the toll (number of axles, rate-relevant characteristics set incorrectly or vehicle type stored incorrectly):

  • within 96 hours
  • at the ASFINAG Service Center on 0800 400 12 400 (free of charge from Austria and Germany) or +43 1 955 1266
  • via the SelfCare Portal

Itemised toll information sheet

In the video, we show you how to easily download your itemised toll information via the SelfCare portal.

What points should you pay attention to?

  • For retroactive payment, please have details of the vehicle license plate number, GO-Box number and PAN ready. You will find them on the vehicle declaration.
  • Check in advance for which period and for which section, number of axles and rate-relevant characteristics the retroactive payment is to be made. To do this, use the individual benefit information (available via the vehicle list in the SelfCare portal). A subsequent correction of the retroactive payment is not possible if a supplementary payment has already been made for the specified period and the specified route.
  • Retroactive payments can only be made within certain time periods (5 hours/100 kilometres or 96 hours). Late payment is not possible and will result in a claim for a substitute toll due to underpayment.